Privacy Policy

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Privacy policy contains the information we collect from you when you use any website owned or operated by Planestone LTD, its subsidiaries and affiliates, including Planestone LTD websites around the world (collectively, the “Site”), including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services, and the Site, you understand and consent to Planestone LTD collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

About us

We, along with our affiliates and subsidiaries, are Planestone LTD. Our address is Bulgaria, Sofia, Tri Ushi Street 6, floor 2, office 6, zip 1000. You can contact us by mail at the above address, by email at or by our other contact methods listed here:

What personal information is collected

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you register for an account or place an order with Planestone LTD. We may combine this information with other information that we have collected about you. We use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Account Registration

In order to register for an account with Planestone LTD, you must provide us with your personal information, including your name, email address, and password.

Purchase Process Information

It is not necessary to have an account, if you want to place an order with us. You may place an order either through your account or through guest checkout, which provides an opportunity to create an account during checkout.

In order to place an order with Planestone LTD, you must provide us with your name, shipping/billing address, phone, and payment information, such as your credit card number, expiration date and security code.

What we use your personal information for

Your personal information may be used for a variety of business purposes, including:

  1. Where necessary to comply with applicable laws and legal obligations;
  2. Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Planestone LTD;
  3. Where necessary to process and fulfill your orders and returns and exchanges;
  4. Where necessary to provide you with access to our services, and the Site;
  5. Where necessary to provide our services to you or for the performance of a contract;
  6. Where necessary to contact you if we have trouble processing your order;
  7. Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
  8. Where necessary to send you information about your order, such as order updates;
  9. Where necessary to administer sweepstakes and contests that you have entered into;
  10. Where necessary to customize your settings;
  11. Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
  12. Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
  13. Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
  14. Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
  15. Where you consent to Planestone LTD sending you our newsletters, special promotions, and offers;
  16. Where you consent to Planestone LTD sending you text alerts and/or email notifications;


We use Cookies in order to provide our services, to analyse and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

What is a cookie?

A cookie is a small text file that is generated by a site that is stored on a Device. When you access the Site, a number of cookies are used by Planestone LTD and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.

Log file

We may use Device Information to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.


Some of the Cookies that we use are strictly necessary for the Site to function and cannot be turned off. As a result, if you choose to reject the cookies, you cannot browse our store or place an order with Planestone LTD. We use Cookies for various necessary and legitimate business purposes, including to enable you to register, access and update your account; to allow you to make a purchase; in order for Planestone LTD to analyze and improve the performance of our services, and the Site; to maintain security on the Site, and to prevent and detect fraud; to customize your account; and to display certain web page content based upon your browser type and other information provided by our Cookies and Similar Technology.

Cookies of Third-Party Services

Subject to your cookie settings, Planestone LTD and third-party service providers that you may subscribe to may require Cookies to allow you to use those third-party services in connection with your use of our services, and the Site. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers the use of Cookies by Planestone LTD only and does not cover the use of technologies by any third-party service providers.

Who is your information shared with

We may share or disclose your personal information at your direction or request, or upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business.

We may also share your personal information between:

Marketplace Sellers

Third-Party sellers offer products for sale through Planestone LTD’s Marketplace platform. We refer to these third parties as Marketplace Sellers. In order to best facilitate and complete Marketplace Seller Transactions, we may share some of your personal information with these third parties.

Service Providers

In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Affiliated Institutions

We may share your personal information we collect with all Planestone LTD subsidiaries and affiliates.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personal information would only be used in a manner consistent with our pre-existing Privacy Notice and terms and conditions.

As Required by Law

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Planestone LTD.

Public Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Non-Personal Information

We may collect, use, store, transfer, share, and disclose non-personal information for any purpose.


The feedback sections are for the purpose of sharing experiences and providing feedback about the Site. The feedback sections are moderated to ensure accurate feedback. Published feedback are genuine and are not edited or altered by Planestone LTD. Planestone LTD reserves the right to post or remove any testimonial/feedback at its discretion.

By posting your feedback, you give us permission to reprint or use the feedback in connection with our business. You also are agreeing to the following: the reprint or use of the feedback will be at our discretion and without compensation; we may use the feedback with or without any pseudo name credit; our right to use the feedback is perpetual and may be assigned by us; we may use the feedback locally, nationally or globally and such use may be made in any media, information or communication platform currently in use or later developed; and you and not someone else composed and posted the feedback.

Please note that any information you include in a feedback may be read, collected, and used by anyone.

How is your information protected


Planestone LTD takes special precautionary measures to protect customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link:

Access to all of our users’ information is restricted. Planestone LTD operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information.

If you have any questions or concerns about Planestone LTD’s security practices, you can send us an email at

The merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Safeguarding Information

To ensure that your user name and password remain confidential, DO NOT share this information with anyone.


Planestone LTD does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the legal age of majority in your jurisdiction, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information from children under the age of 13. Planestone LTD is committed to protecting the welfare and privacy of children.

How your information can be changed or reviewed

You may change or review your account information and settings for the following:

Special Offers

At the time of your order, you may choose to receive special offers and news by clicking the appropriate field.

If you currently receive special offers and news and wish to stop receiving special offers and news, Planestone LTD provides several ways to do so. You may send e-mails to with a request to be removed. Finally, you may use the link provided in all Planestone LTD communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.

Push Notifications

If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time by changing the settings on your mobile device.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

We will update the date of this document each time it is changed.

The Privacy Policy contained herein became officially effective on January 15, 2022.


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